Currie G, Waring J, Finn R. The the limits of knowledge management for UK public services modernization: the case of patient safeyt and service quality. Public Admin. 2008;86: 363-384.
I really liked it because it provides a nice background discussion on:
- what knowledge management is,
- why knowledge management in the clinical environment is tough,
- how the UK is using reporting mechanisms as knowledge management tools, and
- what success should / can could look like.
Check it out and let me know what you think.