Systems thinking and information work

I wanted to share with you this article I wrote with my long-time friend and colleague Sara Tompson about the application of systems thinking to information and knowledge sharing work. As you might imagine, my interest in systems thinking came from its important role in improving medical error. I am interested in what you might think of this concept and its application a hospital environment.

Zipperer L, Tompson S. Systems thinking: a new avenue for involvement and growth. Info Outlook. December 2006;10:16-20.

Your thoughts are welcome.