Wednesday, August 26, 2015

Intros to KM concepts from the NHS. Bravo and let's keep going!

Anne Gray, Knowledge Officer at the NHS shared this set of videos recently that I'd like to share here: In her words: the goal was to "encourage people to consider the importance of KM improve quality of care, outcomes and patient experience." They are worth a look:

Of course I see things that could be tweaked...but I embrace these as nice tools to introduce the concepts associated with KM to a wide range of individuals. There are many professions/services that can contribute to effective knowledge sharing in healthcare--none of which are explicitly called out--so I don't think librarians, clinicians, informaticians or patients should feel left out here. We all have knowledge to share, so let's not quibble and get defensive if our roles or professions aren't called out.

I have a challenge for the NHS thou. I am interested in how they are going to use these to help healthcare understand how to:

1) measure the impact of true KM in the healthcare environment.
2) support and implement a knowledge sharing culture and how it concretely contributes to safe care
3) truly articulate the costs involved in changing culture to support true knowledge sharing
4) implement strategies to create accountability for both organizations and individuals that work in healthcare to share what they know
5) identify KM barriers and work through them in the same fashion that healthcare approaches patient safety improvement barriers. If we can present lack of knowledge sharing as a contributor to unsafe care--can support for improvements be articulated in a way that generates support and interest in sustainable change?

To those who might feel they already do this so why do we need to focus energy on KM -- respectfully, it doesn't move innovation forward for any of us to say--we already do this, we do it well -- even thou we might. If we can't articulate it, measure it and improve it the case hasn't been effectively made.

What stories are out there that translate what is being done concretely to manage and share knowledge (not data, not info and not evidence) as a component of safe, highly reliable care? Do tell, please, DO TELL! Don't keep that knowledge under a bushel! 

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